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DBS is devoted to providing you with the resources and applications you need to ensure your exhibition and distribution solutions are successful. We offer an unprecedented level of training and support aimed at improving communications between two very unique businesses tied together by one of the world's most exciting products.

Our online help section allows you to research the issues related to any portion of the application or learn how specific individual functions work. As well, we offer customized training services and support packages designed to meet the special needs of each individual client.

 
Support

DBS offers clients several options when it comes to support packages to meet the unique needs of each of their companies. Whether it is a timely answer to your users' questions or handling the administration of all your various applications, DBS's tiered support packages can provide you with just the right amount of guidance:

Platinum Support - The most complete support package, providing a dedicated service representative to handle most application administration.

• Gold Support - A premium support package that expedites the responses to all inquiries, gives a primary support contact and more.

Basic Support - Timely support for the most common needs of DBS administrators and users.


Training

DBS offers several training courses to educate both administrators and end-users on the various technological applications and solutions it affords. Private tutorials are also available and can be custom tailored to each client's specific company needs. Finally, on-site training is also an option to help your organization better utilize the DBS solutions.

DBS Application Training
One-hour courses are available to all subscribers covering all aspects of the DBS application. Each class combines incorporates the Internet and conference calls to guide users through the features of DBS application and solutions. There are also live demonstrations and an extensive question and answer session to address anything that was not specifically answered.

DBS currently offers the following training courses:

Film Buyer Basics

Open to film buyers at exhibition circuits and users who would like to become familiar with basic DBS functionality. This course covers daily use of DBS, including adding theater responsibilities, submitting and responding to booking requests.

Course Type: Film Buyer & Manager Training
Duration: 1 Hour
Prerequisites: None

Sales Representative Basics

Open to distribution company sales representatives and users who would like to become familiar with basic DBS functionality. This course covers daily use of DBS, including adding theater responsibilities, submitting solicitations and responding to booking requests.

Course Type: Sales Representative & Manager Training
Duration: 1 Hour
Prerequisites: None

Introduction To Operations Solutions

Open to executives, managers and personnel working in the operations divisions of exhibition circuits and users who would like to become familiar with basic DBS functionality. This course covers the daily use of DBS, including adding theater responsibilities, scheduling showtimes and reporting box office grosses.

Course Type: Theater Personnel, Manager & Executive Training
Duration: 1 Hour
Prerequisites: None

Advanced Operations Solutions

Recommended for senior executives and managers with oversight of the operation divisions at exhibition circuits and users who would like to become familiar with advanced DBS functionality. This course covers DBS administration and reporting, including permission based security, distributing finalized showtimes and reviewing box office grosses.

Course Type: Senior Executives & Manager Training
Duration: 1 Hour
Prerequisites: Introduction To Operations Solutions

Advanced Booking Solutions

Recommended for senior executives and managers with oversight of the film buying at exhibition circuits and users who would like to become familiar with advanced DBS functionality. This course covers DBS administration and reporting, including permission based security, alerts and notifications.

Course Type: Senior Executives & Manager Training
Duration: 1 Hour
Prerequisites: Film Buyer Basics

Advanced Distribution Solutions

Recommended for senior executives and managers with oversight of distribution activities and users who would like to become familiar with advanced DBS functionality. This course covers DBS administration and reporting, including permission based security, reviewing playdates and final reports.

Course Type: Senior Executives & Manager Training
Duration: 1 Hour
Prerequisites: Sales Representative Basics

On-Site Training

DBS can also travel to your facilities and offices for in-person training sessions, with attendance contingent on how many users a particular facility can accommodate. Each course is customized to your company's specific needs and will be preceded by a call from the DBS instructor. A follow-up conference call or Q&A session (within three weeks following the training) will also be conducted.

Administrator Training

The DBS Administrator Course is a comprehensive instruction wherein participants learn and practice setting up, configuring and maintaining DBS for optimum performance. As an attendee, you will receive knowledgeable training in all aspects of administrating DBS for any sized company, including security permissions and user management.


 


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