|
How do I get upgrades of DBS?
Are any special platforms needed to run DBS?
What type of support plans are available?
How scalable is DBS?
How can I learn more about DBS solutions and services?
There are two easy ways to find out what DBS can offer you. You
can either sign up for a Free Trial via our home page or work with
a DBS representative by calling (800) 555-5555. Additionally, you
can fill out our information request form and one of our representatives
will contact you within 24 hours.
What do I need to run DBS applications?
To use DBS applications, all you need is a computer with a modem,
a web browser and XX? (SPEED) access to the Internet. That's it!
There is no hardware or software to buy, install or maintain. DBS
applications run with any operating system, meaning they work with
Windows, Macintosh, Linux and Unix. Our solutions also run from
both Microsoft Explorer (5.0+) and Netscape Navigator (6.2+).
How long does it take to set up DBS and get it running?
With DBS, you can be up and running in just a few minutes. Initial
implementation usually depends on the size of your company, but
it usually takes less than 24 hours to set up your DBS solution.
What is the job of the DBS Administrator?
Every company or organization that utilizes DBS has at least one
administrator who is responsible for setting up your DBS solution.
This includes adding users, establishing their roles and implementing
their permission-based security. This job can usually be completed
in just a few hours.
Afterwards, it is the DBS Administrator's responsibility to maintain
the application by removing old users, adding new ones, managing
passwords and more.
Is any special training required to use DBS?
DBS was built so that experienced film buyers and sales reps could
begin using the system immediately. Similar to most websites, the
application is intuitive, user friendly and easy to learn. If you
are familiar with browsing the Internet, then using DBS should be
a snap.
Is training available if I need it?
Training is not required though highly suggested, due to the specialized
nature of DBS' solutions. We offer free training courses for users
and administrators, with each training course running an hour and
covering daily usage issues. Even better, classes are taught online
and through conference calls, so you never have to leave your office.
What will be required of my company's IT department?
Initially, nothing. All DBS applications are accessed through the
Internet via a web browser. No modifications or upgrades to your
computer are required. You will need to have either Microsoft Explorer
(5.0+) and Netscape Navigator (6.2+) as your web browser.
Remember, there is no hardware, software or network equipment to
purchase and maintain. Your IT department will never have to maintain
your DBS solution. Of course, if you wish to integrate your company's
present proprietary data systems, your IT department will need to
instruct us on how to deliver a live, real-time data feed. Such
integration usually takes less than XXX.
Can my company configure DBS for our special needs?
Your company's DBS administrator is able to configure many aspects
of the DBS application to fit your organizations specific requirements.
Viewing and access permissions, group assignments, distribution
lists, theater assignments are all examples of variables that can
be customized.
As well, each user can configure their alert and notification settings.
There are several additional ways to customize DBS for your company's
needs, which we discuss during advanced training courses.
Is my data completely secure with DBS?
Data entered into the DBS application is far safer than if left
on the hard drive of your computer. DBS employs all of the leading
hosting security technology and continues to adopt emerging security
advancements. Our database is managed on a regular basis by trained
engineers and is backed up daily.
Every subscriber must log into DBS with a username and password.
Upon logging in, a small lock icon will appear at the bottom of
your browser, acknowledging that a secure (SSL) connection has been
established with our server. As well, the URL in your browser's
address bar used to access your data will be begin with https rather
than http, which also indicates a secure connection.
Is my data completely private with DBS?
Protecting the information you use to run your business is one
of our top priorities. We are dedicated to making certain your data
is both secure and private. This is why we have posted our privacy
policy, which details exactly how we handle your private data.
In fact, we adhere to strict legal restrictions regarding data
privacy. For a better understanding of all the regulations we have
in place to keep your data private, please refer to the DBS Privacy
Policy.
Does DBS ever view or use my data?
Absolutely not. Never will we, or anyone else for that matter including
our partners, ever access your data without your expressed permission.
It should also be known, in no uncertain terms, that we will never
share your data with anyone.
The DBS Privacy Policy states, "DBS will not review, share,
distribute, print, or reference any such Data except as provided
in the DBS Subscription Agreement, or as may be required by law.
Individual records may at times be viewed or accessed only for the
purpose of resolving a problem, support issue, or suspected violation
of the Subscription Agreement, or as may be required by law. Of
course, customers are responsible for maintaining the confidentiality
and security of their user registration and password."
Can DBS integrate data with my company's proprietary data systems?
Absolutely! That is one of the benefits of DBS applications and
is highly encouraged. Real-time data exchanges between our applications
and any other industry-specific applications that you already use
can be facilitated. Since we are an online conduit that utilizes
technologically advanced databases, it is simple for us to transmit
data directly into any third party or proprietary internal applications
or systems your company already has established.
Sharing key data between DBS and existing enterprise systems in
real-time can lead to increased efficiencies such as enhanced reporting
and quoting capabilities. Such requests are the only instances when
the resources of your company's IT department will be called upon.
Can I receive a backup copy of my company's data?
Yes. You can receive a complete download of all the data your users
have entered into DBS by signing up for our Weekly Backup Service.
Please speak with your DBS representative for further information.
How often does the DBS database go down?
DBS system outages are a rare occurrence. There are a number of
redundancies built into DBS and its infrastructure in order to reduce
any maintenance, down time or system failures. All equipment and
applications that make up the DBS solutions and services are continuously
monitored and administrated so that faults are monitored before
system outages occur.
DBS understands that system outages will arise due to matters beyond
our control. In an effort to resolve any system failures in a timely
fashion, DBS has created escalation procedures to inform proper
personnel in the event of any system outage. Since the DBS solutions
were created and are maintained for the benefit of all our clients,
the DBS engineers in charge of system architecture, data security,
solution functionality and integration are continuously available
to remedy any issues.
How do I get upgrades of DBS?
Since DBS is an online application, as we add new features and
functionality, you will have instant access to them when you return
to the site. You will never have to download any software or adjust
your computer settings to receive upgrades to DBS solutions.
Are any special platforms needed to run DBS?
Because DBS is hosted on our own servers, all you will need as
a subscriber is a computer with a modem, a web browser and access
to the Internet. That's it! DBS applications run with any operating
system, meaning they work with Windows, Macintosh, Linux and Unix.
Our solutions also run from both Microsoft Explorer (5.0+) and Netscape
Navigator (6.2+). In short, the operating system and hardware you
use do not matter when using DBS.
What types of support plans are available?
DBS offers clients several options when it comes to support packages
to meet the unique needs of each of their companies. Whether it
is a timely answer to your users' questions or handling the administration
of all your applications, DBS has provided a support package that
will provide the right level of service for every client. For a
better understanding of all our support plans, please refer to the
Support section.
How scalable is DBS?
DBS has the capacity to scale to even the largest of companies.
The architecture, programming and engineering that supports the
DBS solutions were designed to handle an infinite number of users.
We use the most scalable Dell servers and can scale as quickly as
our clients need. Capacity can increase from a mere dozen users
to millions as rapidly as required.
|
